Training Courses

Learn how to carry out independent projects in your own work area and to support black belts in larger, cross-functional projects. This five-day basic training will prepare you to provide key support to Six Sigma breakthrough and process improvement projects by working with cross-functional teams to define and measure problems, analyze the root causes, implement, and establish control at new levels.

Designed specifically for the Financial Services Industry, our master black belts will provide your Six Sigma team members with the essential skills needed for successful DMAIC projects. Not only will you learn the tools and techniques in the DMAIC method, but you will also develop facilitation skills and the ability to work on actual projects.

Designed specifically for the healthcare industry, our master black belts will provide your Six Sigma team members with the essential skills needed for successful DMAIC projects. Not only will you learn the tools and techniques in the DMAIC method, but you will also develop facilitation skills and the ability to work on actual projects.

Our master black belts will provide your Six Sigma team members with the essential skills needed for successful DMAIC projects in a manufacturing environment. Not only will you learn the tools and techniques in the DMAIC method, but you will also develop facilitation skills and the ability to work on actual projects.

Our master black belts will provide your Six Sigma team members with the essential skills needed for successful DMAIC projects. Not only will you learn the tools and techniques in the DMAIC method, but you will also develop facilitation skills and the ability to work on actual projects.

Tailored to trained Six Sigma Green Belts who want to become Black Belts, this exciting new program begins with a 3-day refresher followed by two interactive one-week sessions covering the Black Belt curriculum and responsibilities.

There is a three-week break between each training session for project work. A final exam is given at/near the candidate's place of work withing 10 days of the final session. Following successful completion of the training and exam, candidates seeking certification are required to complete a Six Sigma project.

The training includes Minitab, and attendees are responsible for bringing laptops with Minitab 15 software. Upon registration, attendees must preselect a qualified Six Sigma project and provide evidence of successful completion of Green Belt training.

Designed for Financial Services, the STAT-A-MATRIX Six Sigma black belt certification program delivers the philosophy, theory, and methods you need to apply Six Sigma in your organization. Each classroom week is separated by three weeks of work on an actual company-supported Six Sigma project. The final examination and successful project completion lead to Black Belt certification.

Designed for healthcare, the STAT-A-MATRIX Six Sigma black belt certification program delivers the philosophy, theory, and methods you need to apply Six Sigma in your organization. Each classroom week is separated by three weeks of work on an actual company-supported Six Sigma project. The final examination and successful project completion lead to Black Belt certification.

Designed for manufacturing, the STAT-A-MATRIX Six Sigma black belt certification program delivers the philosophy, theory, and methods you need to apply Six Sigma in your organization. Each classroom week is separated by three weeks of work on an actual company-supported Six Sigma project. The final examination and successful project completion lead to Black Belt certification.

The STAT-A-MATRIX Six Sigma black belt certification program delivers the philosophy, theory, and methods you need to apply Six Sigma in your organization. Each classroom week is separated by three weeks of work on an actual company-supported Six Sigma project. The final examination and successful project completion lead to Black Belt certification.

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Introduction to Six Sigma is an easy, inexpensive way to transfer knowledge to employees in your organization. The course is appropriate for all levels of your organization—from hourly employees to managers. It is a fast-paced, interactive way for people to learn about six sigma.

The course is technically robust, including emphasis on the DMAIC process improvement methodology, and provides practical examples that everyone can relate to. It gives people a feel for what their role is and what is expected of them in their respective role in order to make six sigma work successfully. At the same time, the course is motivational and makes the learner want to be part of the success!

For more information or to register visit www.samuniversity.com or call 1-800-472-6477.

E-learning Course Overview for Introduction to Six Sigma

Pricing Information

Please contact us for multiple purchases to ensure your discount is processed accurately.

There is an additional $2.75 per person hosting fee if the course is hosted through STAT-A-MATRIX/SAM University. Hosting fee only applies to companies that purchase an enterprise license. You may also host this on your own server.

Customization
Please call 1-800-472-6477 to learn more about customization options.

Licensing
Licensing options are available. To learn more call 1-800-472-6477. The licensed course can be hosted on the SAM University Learning Management System (LMS) or on an internal LMS. If hosted on the SAM University LMS, the hosting fees apply.

As an overview of the approach to Six Sigma implementation, this program demonstrates valuable tools of organizational leadership for senior management. Defining Six Sigma and connecting the metrics and culture required for the process will help the organization sustain an order of magnitude of improvement.

This program is designed as a one-day overview of the what and how of Six Sigma. You will learn how to assess the role Six Sigma can play in achieving your company's strategic objectives, how others are using the tools and techniques embedded in the methodology, and why management is the key to a successful launch.

Companies must continually improve to effectively meet ever-changing customer needs. Analysis of data for factual decision making is essential for your organization's continual improvement program. Generating the data for process performance may be easy-how to correctly analyze it for factual decision making is what we will teach you. Further more, we will show you how to recognize the connection between process data and key financial indicators.

Learn how processes behave and how they can be measured, and how process data can be translated into key financial indicators to drive up corporate performance. Understand the benefits of "statistical thinking" and how to use statistical tools to organize, display, and analyze process data. Minitab (statistical software) exercises and workshops make the course concepts easy to understand and apply to your organization.

Proficiency in MS Excel and good analytical skills are helpful. Laptop computers are required. Students are provided with a demo copy of Minitab (version 15) that is valid for 30 days.

This workshop-based course is based on the premise that quality, cost, and cycle times are inseparably linked; timely, predictable delivery of quality goods and services is vital to success in any endeavor.

It is essential to the success of your business to listen and respond to the voice of your customer. Learn how to define customer value, get close to your customer, obtain market knowledge, and improve customer satisfaction.

This course will provide personnel with an understanding of the essential training and skills to develop a documented measurement systems analysis process that will support process improvement activities and meet quality system requirements.

Understand the common pitfalls of sampling and the need to control Type I and Type II errors in this one-day overview. Learn how to obtain information under the constraints of time and cost. Hands-on workshops cover the use of tables to develop acceptance samples for specific error risks and estimation samples to estimate a mean, proportion, or total to a specified degree of precision. Discussions include the use of standard sampling plans and the Air Force discovery sample tables for auditing.

Take your Six Sigma implementation to new levels using our process management methodology. A process management system supports your Six Sigma efforts by supporting and maintaining the gains created by improvement and design projects, and by providing direction for future improvement and design projects linked to your strategic objectives.

Process management is one of our three Six Sigma methodologies; it can help you manage process quality with a link to strategic objectives and transform your entire organization to operate based on Six Sigma principles. Customers will recognize consistent quality across your entire organization, not simply in isolated pockets of excellence.

Our seven step process management method is a systematic approach to developing and using a process management system. The method includes tools needed to document, measure, monitor, and control processes, and is focused on ongoing accountability for managing entire cross-functional processes to satisfy process goals.

Learn how to reduce the risk of failure before design and manufacturing by studying the potential for product/process failure and initiating early preventitive action. 

This Quality Function Deployment program is organized so that the development process will identify critical planning and support requirements for the product or service, business, and parts planning and requirements. The course includes hands-on workshops in customer input, requirements identification, needs assessment, and completing the House of Quality.

This course provides the necessary tools to chart and understand process behavior over time. The body of knowledge covered by this course of study is also known as Statistical Process Control (SPC). Course materials are presented within the context of a Six Sigma improvement project, where process behavior charts (control charts) are often used in the Measure, Analyze, and Control phases of the D-M-A-I-C process. However, involvement in a Six Sigma project is not a prerequisite, and no prior knowledge of Six Sigma is assumed. This course is comprised of 16 Modules, or Lessons, followed by an online Quiz. You may start or stop at any time. The course will remain active for 90 days after purchase.

To maintain sustained growth, companies need to continually create or add value for their customers, but often deciding how to do this is not easy. Value created in some areas of the organization brings greater returns than value created in other areas. Moreover, in a competitive market, value creation is dynamic-areas that can be profitably exploited one year may not be as profitable later.

Organizations need to continually analyze value creation and maintain the flexibility to direct investment focus on activities producing the greatest returns. The methods and processes needed to do this are part of Customer Experience Management, the primary goal of which is to provide an analytical framework to help companies build a competitive advantage by providing superior value.

Learn how to evaluate the performance of your company's processes from your customers, not from internal executives. This "outside-in" view is in sharp contrast to the "inside-out" view used by many organizations to identify strategic initiatives.

Improve your competitiveness and service to customers by tackling a major contributor to failure costs in many organizations. Demonstrate your commitment to operational excellence by managing a major challenge to world-class performance: human error.

Increase your understanding of how to identify root causes of human error and gain insight into ways of avoiding them. Learn how to gage your organization's vulnerability to error and the effectiveness of current practices to deal with it. Find out how to systematically identify commonplace adverse influences that increase risk of error and/or make its effects more serious. Understand how low-cost changes and fine-tuning can improve reliability.

This course will provide personnel with an understanding of the tools used in SPC, including organizing and analyzing information. Participants will learn how to manage a process with the aid of statistical and qualitative methods.

Is your organization having product development issues that are hampering your business efforts?  Design for Six Sigma (DFSS) methodologies focus on preventing and removing defects before and during design, resulting in improved business performance and profitability.

Learn how to apply Design for Six Sigma's DMADV (DEFINE-MEASURE-ANALYZE-DESIGN-VERIFY) model to the design or redesign of your products, services, and processes to increase speed to market, reduce cycle time, and improve customer and employee satisfaction.  Design projects deliver substantial improvement in the overall organizational performance, particularly in the area of customer satisfaction.

Is your organization having product development issues that are hampering your business efforts?  Design for Six Sigma (DFSS) methodologies focus on preventing and removing defects before and during design, resulting in improved business performance and profitability.

Learn how to apply Design for Six Sigma's DMADV (DEFINE-MEASURE-ANALYZE-DESIGN-VERIFY) model to the design or redesign of your products, services, and processes to increase speed to market, reduce cycle time, and improve customer and employee satisfaction.  Design projects deliver substantial improvement in the overall organizational performance, particularly in the area of customer satisfaction.

Is your organization having product development issues that are hampering your business efforts?  Design for Six Sigma (DFSS) methodologies focus on preventing and removing defects before and during design, resulting in improved business performance and profitability.

Learn how to apply Design for Six Sigma's DMADV (DEFINE-MEASURE-ANALYZE-DESIGN-VERIFY) model to the design or redesign of your products, services, and processes to increase speed to market, reduce cycle time, and improve customer and employee satisfaction.  Design projects deliver substantial improvement in the overall organizational performance, particularly in the area of customer satisfaction.

Design for Six Sigma 10 Day Manufacturing Version provides a more in-depth learning experience regarding the application of advanced statistical tools throughout DMADV.

Is your organization having product development issues that are hampering your business efforts?  Design for Six Sigma (DFSS) methodologies focus on preventing and removing defects before and during design, resulting in improved business performance and profitability.

Learn how to apply Design for Six Sigma's DMADV (DEFINE-MEASURE-ANALYZE-DESIGN-VERIFY) model to the design or redesign of your products, services, and processes to increase speed to market, reduce cycle time, and improve customer and employee satisfaction.  Design projects deliver substantial improvement in the overall organizational performance, particularly in the area of customer satisfaction.

Design for Six Sigma 10 Day (D25) provides a more in-depth learning experience regarding the application of advanced statistical tools throughout DMADV.

To maintain sustained growth, companies need to continually create or add value for their customers, but often deciding how to do this is not easy. Value created in some areas of the organization brings greater returns than value created in other areas. Moreover, in a competitive market, value creation is dynamic-areas that can be profitably exploited one year may not be as profitable later.

Organizations need to continually analyze value creation and maintain the flexibility to direct investment focus on activities producing the greatest returns. The methods and processes needed to do this are part of Customer Experience Management, the primary goal of which is to provide an analytical framework to help companies build a competitive advantage by providing superior value.

Learn how to evaluate the performance of your company's processes from your customers, not from internal executives. This "outside-in" view is in sharp contrast to the "inside-out" view used by many organizations to identify strategic initiatives.

An introduction to various screening tools, robust design, optimization, and problem-solving designs of experiments (DOE)

It is essential to the success of your business to listen and respond to the voice of your customer. Learn how to define customer value, get close to your customer, obtain market knowledge, and improve customer satisfaction.

Companies must continually improve to effectively meet ever-changing customer needs. Analysis of data for factual decision making is essential for your organization's continual improvement program. Generating the data for process performance may be easy-how to correctly analyze it for factual decision making is what we will teach you. Further, we will show you how to recognize the connection between process data and key financial indicators.

Learn how processes behave and how they can be measured, and how process data can be translated into key financial indicators to drive up corporate performance. Understand the benefits of "statistical thinking" and how to use statistical tools to organize, display, and analyze process data. Minitab (statistical software) exercises and workshops make the course concepts easy to understand and apply to your organization

.

Now more than ever, it's vital to prevent failures and the excessive costs involved in fixing them.  By identifying potential risks long before they're actually encountered, you can preserve the health of your organization's bottom line.

An important tool widely used in product development, Quality Function Deployment (QFD) relates voice-of-the-customer data to critical-to-quality product characteristics. This program introduces QFD and the House of Quality and their application in Design for Six Sigma. Through hands-on workshops and exercises, it teaches how to obtain customer input, and transform them into measurable design characteristics and targets.

Lean Six Sigma Green Belts are typically leaders of smaller, less complex improvement projects (based on the DMAIC methodology), or team members on projects led by Black Belts.

STAT-A-MATRIX's unique approach to the integration of Lean and Six Sigma takes full advantage of the power of both philosophies and makes it easier for Green Belts to know what tool to use when. Based on our experience working with a variety of clients over many years, we recognize that there are two types of DMAIC projects: Typical Six Sigma DMAIC projects and Lean DMAIC projects.

Typical Six Sigma DMAIC projects are characterized by the following:

• The detailed solution is unknown
• You have tried to solve this problem before using a different method
• More advanced statistics are required
• Typically conducted in a project fashion
• Example: Reduce defects when the cause is unknown

LEAN DMAIC projects (often call kaizen events) are characterized by the following:

• The detailed solution is unknown
• The problem can be solved by applying a known Lean approach (such as 5Ss or Just-In-Time)
• Less rigor in data collection and analysis is required
• The facilitator usually conducts the project in a blitz fashion
• Example: Reduce lead times and balance the workload

The purpose of the 3-week Lean Six Sigma DMAIC Green Belt training is to help team leaders and team members successfully complete DMAIC and LEAN DMAIC projects. The first week of training covers the details of Lean and the Lean approaches The second and third weeks cover the Define, Measure, Analyze, Improve, and Control steps as well as leadership, facilitation, and change management skills.

Our 3-week Lean Six Sigma Green Belt training (for financial service) is pulled directly from the first three weeks of our 5-week Lean Six Sigma Black Belt training (for financial service). This design allows you to develop Green Belts and Black Belts side-by-side which can improve team leader and team member effectiveness and help to reduce training costs in your organization.

Additional coaching and mentoring of Green Belts as they participate in LEAN DMAIC events or DMAIC projects is also recommended. Specialty training and coaching is available for Green Belts who will participate in design (DMADV) projects or in process managements efforts.

Lean Six Sigma Green Belts are typically leaders of smaller, less complex improvement projects (based on the DMAIC methodology), or team members on projects led by Black Belts.

STAT-A-MATRIX's unique approach to the integration of Lean and Six Sigma takes full advantage of the power of both philosophies and makes it easier for Green Belts to know what tool to use when. Based on our experience working with a variety of clients over many years, we recognize that there are two types of DMAIC projects: Typical Six Sigma DMAIC projects and Lean DMAIC projects.

Typical Six Sigma DMAIC projects are characterized by the following:

• The detailed solution is unknown
• You have tried to solve this problem before using a different method
• More advanced statistics are required
• Typically conducted in a project fashion
• Example: Reduce defects when the cause is unknown

LEAN DMAIC projects (often call kaizen events) are characterized by the following:

• The detailed solution is unknown
• The problem can be solved by applying a known Lean approach (such as 5Ss or Just-In-Time)
• Less rigor in data collection and analysis is required
• The facilitator usually conducts the project in a blitz fashion
• Example: Reduce lead times and balance the workload

The purpose of the 3-week Lean Six Sigma DMAIC Green Belt training, designed specifically for the healthcare industry, is to help team leaders and team members successfully complete DMAIC and LEAN DMAIC projects. The first week of training covers the details of Lean and the Lean approaches The second and third weeks cover the Define, Measure, Analyze, Improve, and Control steps as well as leadership, facilitation, and change management skills.

Our 3-week Lean Six Sigma Green Belt training (for healthcare) is pulled directly from the first three weeks of our 5-week Lean Six Sigma Black Belt training (for healthcare). This design allows you to develop Green Belts and Black Belts side-by-side which can improve team leader and team member effectiveness and help to reduce training costs in your organization.

Additional coaching and mentoring of Green Belts as they participate in LEAN DMAIC events or DMAIC projects is also recommended. Specialty training and coaching is available for Green Belts who will participate in design (DMADV) projects or in process managements efforts.

Lean Six Sigma Green Belts are typically leaders of smaller, less complex improvement projects (based on the DMAIC methodology), or team members on projects led by Black Belts.

STAT-A-MATRIX's unique approach to the integration of Lean and Six Sigma takes full advantage of the power of both philosophies and makes it easier for Green Belts to know what tool to use when. Based on our experience working with a variety of clients over many years, we recognize that there are two types of DMAIC projects: Typical Six Sigma DMAIC projects and Lean DMAIC projects.

Typical Six Sigma DMAIC projects are characterized by the following:

• The detailed solution is unknown
• You have tried to solve this problem before using a different method
• More advanced statistics are required
• Typically conducted in a project fashion

   

   

• Example: Reduce defects when the cause is unknown

LEAN DMAIC projects (often call kaizen events) are characterized by the following:

• The detailed solution is unknown

   

   

• The problem can be solved by applying a known Lean approach (such as 5Ss or Just-In-Time)
• Less rigor in data collection and analysis is required
• The facilitator usually conducts the project in a blitz fashion
• Example: Reduce lead times and balance the workload

The purpose of the 3-week Lean Six Sigma DMAIC Green Belt training is to help team leaders and team members successfully complete DMAIC and LEAN DMAIC projects. The first week of training covers the details of Lean and the Lean approaches The second and third weeks cover the Define, Measure, Analyze, Improve, and Control steps as well as leadership, facilitation, and change management skills.

Our 3-week Lean Six Sigma Green Belt training (for service) is pulled directly from the first three weeks of our 5-week Lean Six Sigma Black Belt training (for service). This design allows you to develop Green Belts and Black Belts side-by-side which can improve team leader and team member effectiveness and help to reduce training costs in your organization. Manufacturing and financial service versions coming soon.

Additional coaching and mentoring of Green Belts as they participate in LEAN DMAIC events or DMAIC projects is also recommended. Specialty training and coaching is available for Green Belts who will participate in design (DMADV) projects or in process managements efforts.

Lean Six Sigma Green Belts are typically leaders of smaller, less complex improvement projects (based on the DMAIC methodology), or team members on projects led by Black Belts.

STAT-A-MATRIX's unique approach to the integration of Lean and Six Sigma takes full advantage of the power of both philosophies and makes it easier for Green Belts to know what tool to use when. Based on our experience working with a variety of clients over many years, we recognize that there are two types of DMAIC projects: Typical Six Sigma DMAIC projects and Lean DMAIC projects.

Typical Six Sigma DMAIC projects are characterized by the following:

• The detailed solution is unknown
• You have tried to solve this problem before using a different method
• More advanced statistics are required
• Typically conducted in a project fashion
• Example: Reduce defects when the cause is unknown

LEAN DMAIC projects (often call kaizen events) are characterized by the following:

• The detailed solution is unknown
• The problem can be solved by applying a known Lean approach (such as 5Ss or Just-In-Time)
• Less rigor in data collection and analysis is required
• The facilitator usually conducts the project in a blitz fashion
• Example: Reduce lead times and balance the workload

The purpose of the 3-week Lean Six Sigma DMAIC Green Belt training is to help team leaders and team members successfully complete DMAIC and LEAN DMAIC projects. The first week of training covers the details of Lean and the Lean approaches The second and third weeks cover the Define, Measure, Analyze, Improve, and Control steps as well as leadership, facilitation, and change management skills.

Our 3-week Lean Six Sigma Green Belt training (for service) is pulled directly from the first three weeks of our 5-week Lean Six Sigma Black Belt training (for service). This design allows you to develop Green Belts and Black Belts side-by-side which can improve team leader and team member effectiveness and help to reduce training costs in your organization. Manufacturing and financial service versions coming soon.

Additional coaching and mentoring of Green Belts as they participate in LEAN DMAIC events or DMAIC projects is also recommended. Specialty training and coaching is available for Green Belts who will participate in design (DMADV) projects or in process managements efforts.

Black Belts are the driving force translating the Lean Six Sigma theory and methods into results.

Lean Six Sigma Black Belts can be trained in one or more of the three key methodologies (improvement, design, and process management). The majority of Black Belts focus on improvement, while specialty Black Belts are trained in process management and/or design.

Improvement focused Black Belts use the DMAIC methodology:

STAT-A-MATRIX's unique approach to the integration of Lean and Six Sigma takes full advantage of the power of both philosophies and makes it easier for you to know what tool to use when.

Based on our experience working with a variety of clients over many years, we recognize that there are two types of DMAIC projects: Six Sigma DMAIC projects and Lean DMAIC projects (often called kaizen events).

Typical Six Sigma DMAIC projects are characterized by the following:

• The detailed solution is unknown
• You have tried to solve this problem before using a different method
• More advanced statistics are required
• Typically conducted in a project fashion
• Example: Reduce defects when the cause is unknown

LEAN DMAIC projects (often call kaizen events) are characterized by the following:

• The detailed solution is unknown
• The problem can be solved by applying a known Lean approach (such as 5Ss or Just-In-Time)
• Less rigor in data collection and analysis is required
• The facilitator usually conducts the project in a blitz fashion
• Example: Reduce lead times and balance the workload

The purpose of the 5-week Lean Six Sigma DMAIC Black Belt training is to help team leaders lead DMAIC and LEAN DMAIC projects. The first week of training covers the details of Lean and the Lean approaches The second and third weeks cover the Define, Measure, Analyze, Improve, and Control steps as well as leadership, facilitation, and change management skills.

During weeks four and five, Minitab or JMP software is taught and used to support the more advanced statistical tools. Advanced statistical tools used include normal theory, hypothesis testing, advanced control charts, regression analysis, sampling and design of experiments.

This course focuses on Lean Six Sigma integration and the infrastructure needed to achieve organizational excellence.  Candidates learn leadership skills, team building and facilitation, coaching and mentoring, Lean DMAIC steps and outputs, and advanced statistical tools.  Lean Six Sigma Black Belts direct significant product and process improvement linked to increased productivity and profitability. 

Led by STAT-A-MATRIX Master Black Belts, this workshop-based program designed for the healthcare industry includes five weeks of triaing with project application scheduled between training weeks.

Black Belts are the driving force translating the Lean Six Sigma theory and methods into results.

Lean Six Sigma Black Belts can be trained in one or more of the three key methodologies (improvement, design, and process management). The majority of Black Belts focus on improvement, while specialty Black Belts are trained in process management and/or design.

Improvement focused Black Belts use the DMAIC methodology:

STAT-A-MATRIX's unique approach to the integration of Lean and Six Sigma takes full advantage of the power of both philosophies and makes it easier for you to know what tool to use when.

Based on our experience working with a variety of clients over many years, we recognize that there are two types of DMAIC projects: Six Sigma DMAIC projects and Lean DMAIC projects (often called kaizen events).

Typical Six Sigma DMAIC projects are characterized by the following:

• The detailed solution is unknown
• You have tried to solve this problem before using a different method
• More advanced statistics are required
• Typically conducted in a project fashion
• Example: Reduce defects when the cause is unknown

LEAN DMAIC projects (often call kaizen events) are characterized by the following:

• The detailed solution is unknown
• The problem can be solved by applying a known Lean approach (such as 5Ss or Just-In-Time)
• Less rigor in data collection and analysis is required
• The facilitator usually conducts the project in a blitz fashion
• Example: Reduce lead times and balance the workload

The purpose of the 5-week Lean Six Sigma DMAIC Black Belt training is to help team leaders lead DMAIC and LEAN DMAIC projects. The first week of training covers the details of Lean and the Lean approaches The second and third weeks cover the Define, Measure, Analyze, Improve, and Control steps as well as leadership, facilitation, and change management skills.

During weeks four and five, Minitab or JMP software is taught and used to support the more advanced statistical tools. Advanced statistical tools used include normal theory, hypothesis testing, advanced control charts, regression analysis, sampling and design of experiments.

Additional coaching and mentoring of Black Belts as they run LEAN DMAIC events or DMAIC projects is also recommended. Design and process management specialty training also available.

This course focuses on Lean Six Sigma integration and the infrastructure needed to achieve organizational excellence.  Candidates learn leadership skills, team building and facilitation, coaching and mentoring, Lean DMAIC steps and outputs, and advanced statistical tools.  Lean Six Sigma Black Belts direct significant product and process improvement linked to increased productivity and profitability. 

Led by STAT-A-MATRIX Master Black Belts, this workshop-based program, designed for service organizations, includes five weeks of triaing with project application scheduled between training weeks.

Transform your organization by becoming a Six Sigma Master Black Belt and indispensable asset to your company. Our intensive program focuses on increasing the ability of experienced Six Sigma Black Belts and other process improvement professionals to take leadership roles in achieving organizational excellence by combining advanced technical skills with strategic decision-making capabilities.

STAT-A-MATRIX Master Black Belts can plan strategy with senior executives, support or act as deployment champions, and lead and coach Black Belts through complex improvement and design projects.

Tailored to trained Six Sigma Black Belts and other senior quality professionals, this comprehensive workshop-based session provides a strategic view of the three Lean Six Sigma methodologies (process improvement, design and innovation and process management) in addition to building skills in advanced statistics, change management, financial management, project management, and decision making.

Lean Six Sigma efforts will succeed only if your organization's leaders believe it is in the company's and their best interests to make sure it succeeds. Champions are leaders selected to translate the strategic direction and high-level Lean Six Sigma deployment plan into action.

Champions:

• Align resources
• Select specific projects  
• Lead the Lean Six Sigma implementation
• Review progress and adjust the deployment plan as necessary

This 3.5 day workshop helps champions successfully deploy Lean Six Sigma and select projects linked to the strategic plan. More specifically the workshop enables the champion team to lead the Lean Six Sigma initiative, implement a high-level deployment plan, and define the champion leadership roles in supporting and executing that plan. This workshop is best conducted in two separate sessions: a 2-day session and a 1.5 day session. In between the two sessions, there's a break where champions gather documentation and collect data.

There are two primary outcomes:

• A list of defined projects, with charters, ready to be initiated
• Champions ready to fulfill their role in leading the overall initiative

Process Analytical Technologies (PAT) is the wave of the future for the pharmaceutical industry. As defined by the FDA, PAT is a "system for designing, analyzing, and controlling manufacturing through timely measurements (i.e., during processing) of critical quality and performance attributes of raw and in-process materials and processes with the goal of ensuring final product quality."

As a scientific, risk-based framework, PAT is, essentially, about improving processes for effectiveness and efficiency, which leads to the application of lean Six Sigma. Learn how Lean and Six Sigma tools can play an important role in the application of PAT.

Charting Process Behavior

This course provides the necessary tools to chart and understand process behavior over time. The body of knowledge covered by this course of study is also known as Statistical Process Control (SPC). Course materials are presented within the context of a Six Sigma improvement project, where process behavior charts (control charts) are often used in the Measure, Analyze, and Control phases of the D-M-A-I-C process. However, involvement in a Six Sigma project is not a prerequisite, and no prior knowledge of Six Sigma is assumed. This course is comprised of 16 Modules, or Lessons, followed by an online Quiz. You may start or stop at any time. The course will remain active for 90 days after purchase.

To purchase, call 1-800-472-6477. Estimated Time: 12 Hours

As organizations look to increase market share and reduce costs, employees must prove that they can bring added value to their company in today's competitive environment. Make sure you are well positioned to help your organization meet its business and financial goals. Upon successful completion of this program, you will have the tools you need to achieve your lean certification goals.

To achieve lean certification, you must: meet course attendance requirements, pass the certification exam, and successfully complete a lean improvement project or kaizen event. Your project/event must show evidence of implementation of the lean solutions and improved (leaner) performance.

As healthcare organizations look to increase market share and reduce costs, employees must prove that they can bring added value to their company in today's competitive environment. Make sure you are well positioned to help your organization meet its business and financial goals. Upon successful completion of this program, you will have the tools you need to achieve your lean certification goals.

To achieve lean certification, you must: meet course attendance requirements, pass the certification exam, and successfully complete a lean improvement project or kaizen event. Your project/event must show evidence of implementation of the lean solutions and improved (leaner) performance.

As organizations look to increase market share and reduce costs, employees must prove that they can bring added value to their company in today's competitive environment. Make sure you are well positioned to help your organization meet its business and financial goals. Upon successful completion of this program, you will have the tools you need to achieve your lean certification goals.

To achieve lean certification, you must: meet course attendance requirements, pass the certification exam, and successfully complete a lean improvement project or kaizen event. Your project/event must show evidence of implementation of the lean solutions and improved (leaner) performance.

As manufacturing organizations look to increase market share and reduce costs, employees must prove that they can bring added value to their company in today's competitive environment. Make sure you are well positioned to help your organization meet its business and financial goals. Upon successful completion of this program, you will have the tools you need to achieve your lean certification goals.

To achieve lean certification, you must: meet course attendance requirements, pass the certification exam, and successfully complete a lean improvement project or kaizen event. Your project/event must show evidence of implementation of the lean solutions and improved (leaner) performance.

A Targeted Lean Event is a rapid improvement workshop designed to take an intact process team through a rapid (i.e. blitz) process improvement, or kaizen event. The main segments of a Targeted Lean Event are:

• Pre-Event Preparations
• 4 to 5-day process improvement workshop
• Follow-through actions to ensure success and sustainability

During the pre-event preparations, the facilitator determines which Lean concepts and tools are appropriate for the subject process and each phase of the 5-day event. During the event, break-outs from the main session are done as needed to collect data, interview key staff and observe the process as the project progresses. Typically, there are two meetings during the event for team members to present the results of the project and receive a "go" or "no go" response from the sponsor. The targeted event concludes with the improve phase and implementation of as much of the solution as is tested and ready.

In some organizations, standardization through certification is an important element in Lean deployment.

Internal experts, or Lean Coaches, can be certified by completing the Lean Coaches curriculum, passing an exam, and successfully completing a project requirement.

Lean is a specialized discipline. While the basics are relatively easy to pick up and use, people will benefit by having access to experts. Lean coaches are internal experts who can help with training, facilitation, and coordination. Coaches can help ensure Lean projects are aligned to corporate goals and that the Lean approaches are used in a standard manner. This group of internal experts can be small, but is a key element in helping to sustain focus and priorities.

The Lean Coaches curriculum builds the internal expertise necessary to conduct Lean workshops and successfully coach staff.

Deploying Lean successfully is a strategic decision led by the executives of the organization. The executive team not only sets the direction for the overall Lean deployment, but puts the structure in place to foster cultural change.

Successful Lean deployments engage staff at different levels in different ways. Many staff members need a working knowledge of Lean and just enough detail to begin implementation in limited ways under the guidance of a Lean expert.

The Lean Overview equips individuals with a hands-on experience of implementing Lean and enough information to begin applying select Lean approaches in everyday work.

Teams implementing Lean need more than just the technical skills to succeed. Team and facilitation skills will be a critical component of any Lean deployment.

Make value flow faster, produce and deliver the highest quality products and services at the lowest possible cost. This is the goal of Lean.

Learn two fundamental Lean concepts that will help your organization move towards this goal-value stream mapping and Lean targeted (kaizen) events. Identify and eliminate waste and its drivers in your organization by learning how to develop and analyze value stream maps. Recognize opportunities to run Lean targeted (kaizen) events using the DMAIC framework.

The goal of a Lean enterprise is to develop the highest quality product/service at the lowest possible cost. Understand what you need to create a lean enterprise in your organization. Based on standardized management deployment systems and starting with the lean model, work through kaizen (elimination of waste through continuous improvement), standardized work, autonomation (jidohka), just-in-time methodologies, heijunka (production leveling and control), and Poka Yoke (error proofing). Eliminate waste in your processes by implementing lean in your organization. This set of approaches, methods, and tools is based on the world's most efficient manufacturing technology, the Toyota Production System. It can help any organization improve including service, government, and nonprofit organizations.

The FDA has increased its scrutiny on manufacturers who outsource products and processes.  Are you prepared to face this attention?

This course provides interactive team workshops and class discussions involving purchasing controls, outsourcing, and supply chain management throughout the total product life cycle.  Participants will benefit from hands-on experience involving the interpretation and practical application of requirements as specified by the FDA and its global counterparts.  

This version of our RABQSA-certified auditor/lead auditor training course features workshops tailored to the working environment of the medical device industry. Discussions include ISO 13485 Medical devices-Quality management systems-Requirements for regulatory purposes, as well as ISO 9001.

Understand what it takes to develop, implement, and audit an internal quality system that meets the requirements of ISO 9001 and ISO 13485. This version of our RABQSA-certified QMS internal auditor course includes workshops tailored to the medical device industry and discussions of ISO 13485 Medical devices-Quality management systems-Requirements for regulatory purposes.

Medical device companies need FDA 510(k) approval to market products in the United States. Let us teach you how to get your approval to market in the U.S., what is needed to complete the 510(k) process, and when a 510(k) must be submitted. Our 510(k) process training, presented by industry experts using hands-on workshops, covers the requirements needed so you can get your product on the market.

Understand how to submit a successful 510(k) for a device or a device change as quickly and efficiently as possible to avoid regulatory issues and unnecessary expenses. Make sure your 510(k) submission can be quickly reviewed by the FDA so you can stay ahead of the competition.

Improve your sales and increase customer satisfaction with medical devices that bear the CE Mark, allowing them to be legally sold within the European Union (EU) and the European Free Trade Area (EFTA). Get a clear understanding of the European directives to ensure that your products meet designated minimum safety standards and quality levels, while minimizing liability risks associated with noncompliance. Ensure your product can move freely throughout the European Single Market.

Do you know how a corrective and preventive action (CAPA) system can be implemented effectively to create a more profitable organization?  The FDA's Quality System Regulation requires a CAPA system to be put into place--understanding how the essentials of this system can both satisfy current and future regulatory requirements and also make good business sense is the basis of this course.  An effective and profitable CAPA system includes much more than your complaint handling system, and chances are you are already doing much of what is required.  This course will help you fill lin the gaps to create a closed-loop system to increase compliance and profitability. 

The program provides personnel with the training and knowledge to understand and manage design control and process validation efforts that meet the expectations of FDA's Medical Device Quality System Regulation as well as the design control requirements of ISO 9001.

Learn general guidelines for the preparation and management of quality system inspections conducted by the FDA. Discussions include current quality system inspectional techniques and what FDA investigators look for during establishment inspections that focus on specific subsystems.

Understand the basic concepts, techniques, and requirements necessary to meet current FDA expectations for process validation.

Provide your personnel with the training and skills to understand FDA's Medical Device Quality System Regulation (21CFR820). This program also examines the relationship of the Quality System Regulation to ISO 9001 and global standards.

This one-day course is designed to help medical device industry executives understand the intent of the current FDA Medical Device GMP (21 CFR 820). Participants are introduced to the requirements of the Food, Drug, and Cosmetics Act as well as other pertinent FD&C Act requirements.

Using careful reviews of requirements from ISO 9001, ISO 13485, and QSR along with case studies and in-class activities, learn the fundamentals and principles of process validation. Focus is on the planning, specifications, and requirements necessary to meet ISO and FDA requirements for process validation. FDA defines process validation as "establishing documented evidence which provides a high degree of assurance that a specific process will consistently produce a product meeting its pre-determined specifications and quality characteristics.

Get the latest information on risk management concepts and practices for the medical device industry, and learn how to plan your organization's risk management and analysis program. Understanding risk analysis is essential to anyone in the medical device industry; this is a focus of the design control requirements in FDA's Medical Device Quality System Regulation and ISO 14971: Application of Risk Management to Medical Devices. Risk analysis has been an essential requirement of the European Union (EU) Directives for medical devices as applied by EN 1441-Application of Risk Analysis to Medical Devices. Learn how to manage a process associated with the identification, analysis, evaluation, and control of different types of risk in the medical device and diagnostics industries.

Software development and validation professionals learn the fundamentals required to understand how ISO 9001, ISO 13485, and the FDA's QSR apply to verification and validation of computerized systems. Discussions cover linked quality systems and business processes in the context of software applications for medical device and diagnostic industries.

Creating an efficient sterilization plan can be daunting. Important decisions must be made, including which sterilization method to use and how to verify the effectiveness of your process. Understand your options and the latest industry information to make sure your sterilization process is as fast, effective, and inexpensive as possible.

We'll help you understand the difference between EtO, Gamma, and other sterilization methods and their effects on medical devices. You'll also learn what is needed to validate a process and manage activities from a contract sterilization facility. Presented by industry experts using hands-on workshops, this program covers what you need to validate and maintain your sterilization process.

Make sure your new hires and current employees understand ISO 13485 and ISO 9001 and how they affect your organization's performance. Dynamic group discussions focus on when compliance or registration is required or desirable, how to document and design an effective quality management system, what the revised requirements mean for the worldwide medical device industry, and what auditors are looking for and finding.

Learn the steps and potential benefits of registration, such as increased productivity, cost effectiveness, higher perceived quality, enhanced internal and external communication, and competitive advantage.

This course provides training and skills to understand the Food, Drug, and Cosmetic Act and the Medical Device Quality System Regulation (Good Manufacturing Practice) and to begin to design and implement a quality management system to meet these requirements. It also examines the relationship of FDA's CGMP to ISO 9001 and EN 46001/2.

Mitigating risk is essential to the success of your pharmaceutical projects, product development, and postproduction. Risk assessment is a critical process for those under increased regulatory scrutiny.

Get the latest information on risk management concepts and practices for the pharmaceutical industry and learn how to plan your organization's risk management process to ensure compliance.

Learn how to manage a process associated with the identification, analysis, evaluation, and control of different types of risk before production begins. Class discussions cover several methods of conducting risk analysis including predictions and determining approaches to reliability and safety analysis.
 

Our industry experts explain FDA's CGMP for Finished Pharmaceuticals and what it means to your organization. Learn what compliance with this regulation means to your business, current harmonization and implementation strategies, the primary impact of the regulation on pharmaceutical companies, and how to comply with the requirements. This course includes comprehensive coverage of 21 CFR Part 210 CGMP in Manufacturing, Processing, Packing, or Holding of Drugs and Part 211 CGMP for Finished Pharmaceuticals.

Process Analytical Technologies (PAT) is the wave of the future for the pharmaceutical industry. As defined by the FDA, PAT is a "system for designing, analyzing, and controlling manufacturing through timely measurements (i.e., during processing) of critical quality and performance attributes of raw and in-process materials and processes with the goal of ensuring final product quality."

As a scientific, risk-based framework, PAT is, essentially, about improving processes for effectiveness and efficiency, which leads to the application of lean Six Sigma. Learn how lean and Six Sigma tools can play an important role in the application of PAT.

The changes to AS9100 in Release C are significant and will have a major impact on all aerospace industry companies, regardless of their size. Don’t be left behind while your registrar becomes accredited to conduct your audit. There’s no need to wait to implement AS9100C—you can use this time to your advantage to give your organization a buffer and make sure you can pass your registration audit when it finally is conducted.

Learn about the changes in AS9100C so that you can understand their drivers and implications. Master concepts and tools you can use to facilitate the implementation of the new AS9100C requirements, especially the big ones: project management, configuration management, risk management, and the management of critical items, key characteristics, and special requirements.

This course is designed for quality professionals engaged in aerospace second- and third-party audits. It satisfies the minimum training requirements for those who wish to pursue lead auditor certification (AEA). Through case studies, participants are guided through conducting audits to ensure conformance with AS9100 and other relevant aerospace standards. This course also benefits those engaged in aerospace internal audits.

This course is designed for aerospace professionals engaged in conducting internal audits to the AS 9100 requirements. Similar to our Auditor/Lead Auditor Training for AS9100 course, case studies and workshops guide participants through conducting audits against AS9100 and other relevant aerospace standards. Based on participant's prior audit experience, this course may be customized to include a practice audit in which the instructor guides/coaches the students as they audit selected processes of the organization.

This one-day overview, delivered at your facility, helps senior management and senior staff understand the unique AS9100 aerospace requirements and how they will affect the companies' quality management system. This on-site offering is easily customized to address the specific needs of your organization and customers.

This detailed full-day session is designed to give all employees an in-depth understanding of the AS 9100 requirements and their impact on organizational and key functional areas. This program is easily customized using company examples and key applications.

This ISO 9000:2000 IATCA Auditor/Lead Auditor Training course and examination provide the necessary body of knowledge and skills to cover the registration requirements as an IATCA QMS Auditor; IATCA QMS Senior Auditor; QMS Auditor or QMS Lead Auditor, when combined with appropriate documentation of education, experience, and auditor practice. This course is also available in a non-registered version without the examination.

This RABQSA-certified course provides participants with the necessary background to develop and implement an internal audit of a quality system to determine if it meets the requirements of ISO 9001. It is also available in a non-registered version without the examination.

Learn how to control the design process to assure that your organization's devices meet user needs, intended uses, and specified requirements.  In-depth discussions and workshops cover design and development planning, sound design inputs and corresponding design outputs, design validation, control of design changes, design results, transferring the design to product  manufacturing, and the design history file.  Class exercises explore the interface of design control with other processes--such as risk analysis and corrective and preventive action. 

This is an excellent starting point for those who are unfamiliar with quality management systems or who want a refresher course in basic quality concepts. The course includes basic concepts of problem solving, process management, continual improvement, and documented management systems, such as ISO 9001.

Learn the corrective and preventive action (CAPA) requirements for ISO 9001 registered/compliant companies in order to understand and implement these standards effectively. CAPA systems should provide critical input to top management relative to the status of the continuing effectiveness of the Quality Management System (QMS) and the efficiency and profitability of the organization.

Companies with a successful quality management system (QMS) in place (such as ISO 9001 or QS-9000) can expand that system to accommodate the environmental management system requirements of ISO 14001. This course examines both QMS and EMS features and explains how to integrate these requirements into one cohesive system.

This course will assist in obtaining the appropriate training to begin the ISO 9000 implementation process. It is designed so that the staff understands the ISO 9000 process and their role in implementation.

This course is designed so that senior management understands the ISO 9000 process and their role in implementation.

An introductory course designed as a foundation for those seeking to begin the process of compliance with ISO 9001 or other ISO-based quality systems. Participants are introduced to the ISO 9001 standard, including a discussion of when compliance or registration is required or desirable, and how to document and implement a quality system.

Flash 6.0 required to run demo. To download, visit www.macromedia.com. Click on Downloads. Click on Macromedia Flash Player. Then, click on Install Now.

The e-Learning ISO 9000:2000 Awareness program is a detailed overview of ISO 9000 standards and quality management systems. This program fulfills the training requirements for ISO registered companies and is an engaging way to learn why ISO is important to your organization. This awareness training provides practical examples that everyone can relate to and gives people a feel for what their role is and what is espected of them in their respective role in your organization's quality management system. At the same time, this course is motivational, making learners want to be part of the success.

Pricing Information

Please contact us for multiple purchases to ensure your discount is processed accurately.

There is an additional $2.75 per person hosting fee if the course is hosted through STAT-A-MATRIX/SAM University. Hosting fee only applies to companies that purchase an enterprise license. You may also host this on your own server.

Customization
Please call 1-800-472-6477 to learn more about customization options.

Licensing
Licensing options are available. To learn more call 1-800-472-6477. The licensed course can be hosted on the SAM University Learning Management System (LMS) or on an internal LMS. If hosted on the SAM University LMS, the hosting fees apply.

ISO 9001: 2008 Update

Get a jumpstart over your competitors with the new STAT-A-MATRIX e-Learning program to bring you up to speed on the ISO 9001:2008 changes. Our Training for
ISO 9001:2008 Update is a short but intense detailed analysis of the new FDIS (Final Draft International Standard) and has been designed to quickly familiarize you with the changes. Although there are no new requirements in ISO 9001:2008, there are new organizational expectations. This e-Learning course will help you master these expectations easily and thoroughly.

NOTE: We expect few or no differences when the official version of the standard is released. If any are present in that version, we will make immediate adjustments to this course as necessary.

Course Objectives

• Learn the differences between the ISO 9001:2008 and ISO 9001:2000 standards.
• Recognize the impact that the ISO 9001:2008 changes will have on your current quality management systems and your business as a whole.
• Realize the changes that your organization will need to make to your current management systems and consider the potential impact of these changes.
• Understand the background of ISO 9001:2008 and the future direction of the standard’s development.
• Learn how you can organize an internal effort at your company to address the ISO 9001:2008 changes.
• Grasp how to deal with these changes and how they will impact other standards, including ISO 14000, ISO 9000:2005, and ISO 9004:2000.

Topics

• Overview of the ISO 9001:2008 updated standards
• Implementation of the changes indicated by the update
• Potential impact of these changes on current management systems and the organization as a whole
• Follow-up review and documentation
• Education of employees on the updated standard as applicable
• Management review and how to address management systems changes in it

Price: $29.95

Learn to evaluate, prepare, and analyze documentation requirements, write instructions and system-level procedures, and implement the system. Familiarity with ISO 9000, QS-9000, or a similar quality management system model is recommended.

The course will assist in obtaining the appropriate training to begin the ISO/IEC 17025 registration or compliance process for measurement or test equipment laboratories. Discussions focus on ISO/IEC 17025, ISO 9001, ISO 10012, ISO/IEC Guide 25, and ANSI/NCSL Z540-1.

This course provides the latest details on ISO 9001. Our professional staff, many of whom are members of TC 176, understand the intent of the changes and can help you plan for the future.

Learn how to assess compliance with ISO 9001 and the additional TL 9000 requirements in this RABQSA-sanctioned course. This course and the associated examination provide the necessary body of knowledge and assessment techniques to cover the requirements for registration, when combined with appropriate documentation of education, professional experience, and auditor practice. (Available in a nonregistered version.)

Learn how to develop and conduct an internal quality audit program that meets the requirements of ISO 9001 and TL 9000 in this RABQSA-sanctioned course. (Available in a nonregistered version)

This briefing is designed for staff members to understand the TL 9000 implementation process and their role in it. Easily customized, this program can serve as a management orientation or a general overview for all employees. Depending on the needs of the organization, this program can be covered in 2-4 hours, or one day with workshops.

Learn the skills required to develop and implement measurements that meet the requirements in the TL 9000 Quality Management System Measurements handbook. This program will help your organization understand the complexities of the measurements and is easily customized to meet specific needs.

Gain important insights into the goal of TL 9000 and how it can benefit your company. Whether implementation is only a consideration or already in progress, this course is the ideal starting point to get you and your company up to speed. During this half-day overview you'll learn the key aspects of the TL 9000 Standard and its associated measurements.

This course provides you with the knowledge necessary to audit successfully an environmental management system (EMS) for conformance with the requirements of ISO 14001. Hands-on "real-world" case studies and workshops are included.

Learn how to develop and conduct an internal quality audit program that meets the requirements of ISO 14001. This course is also available in a non-registered version, without the examination.

This course will assist in providing the appropriate training to begin the ISO 14001 implementation process. It is designed so that the staff understands the ISO 14001 process and its role in implementing it.

This course is designed to provide insight into the ISO 14001 standard and the critical business and market issues involved in preparing for implementation of an ISO 14000 EMS.

Learn techniques for identifying the environmental aspects of your process and determining their impact in a manner that conforms with ISO 14001 requirements. The step-by-step approach progresses from a general understanding of aspects and impacts to specific methods of identification and evaluation and results.

This updated comprehensive overview of the ISO 14001 Environmental Management System (EMS) Standard examines the language and intent of the stated requirements. It provides a foundation upon which additional levels of activity, from initial system design through implementation and maintenance to review and continual improvement, can be built.

Make sure you are qualified to lead and participate in audits in the growing nuclear industry.  Start the process by understanding the requirements of ANSI N45.2.23, Qualification of Quality Assurance Audit Personnel for Nuclear Power Plants, and become qualified to conduct product, process and systems audits agains ASME NQA-1, Quality Assurance Requirements for Nuclear Facility Applications, and 10 CFR 50 Appendix B, Nuclear Quality Assurance Requirements.  Upon completion of this comprehensive program, you will be prepared to spearhead your organizatoin's audit program including internal and supplier audits. 

 Why does human error happen, and what can be done to remove its causes?  This course will help you understand the phenomenon of human error and give you insight about how to discover it in and remove it from your organization.  Discussions cover how to build an "enhanced reliability organization."

This dynamic course is designed to develop the organizational competence to systematically and proactively identify and address contributory causes of human error. To begin transformation from pursuing local causes of error to enhancement of human reliability across the organization (or a defined part).

Whichever option you select, our experienced ERR specialists will work with you on-site to conduct a variety of ERR activities, such as:

• Investigate serious incidents and provide guidance to avoid repetition.
• Assess vulnerability to error in specific activities or broader systems.
• Provide guidance on building an organization with enhanced human reliability.
• Examine "failure critical" tasks in detail to optimize human reliability.
• Review plans for new or changed activities or facilities to assess error risk as well as plans for one-time events (e.g., conferences, launches, etc.).
• Advise on error risks in organizational expansion, mergers, downsizing, etc.
• Provide advice to professionals in other disciplines (PR, HR, legal, etc.).

When companies proactively address human error risk, they are demonstrating their deep commitment to excellence a commitment that is apparent to both their customers and their staff. STAT-A-MATRIX can provide the strategic guidance to help your organization develop policies and practices for increasing human reliability.

This course will enable your organization to gain a practical understanding of how the Error Risk Reduction methodology can be applied to your business processes. Planned outcomes include:

• A group trained to understand why human error happens and how risk of occurrence can be reduced.
• Identification of evident “Risk Influencing Factors” by practical study of the organization’s activities.
• Identification of ways of addressing “Risk Influencing Factors” found.

This course helps you develop the organizational competence to systematically and proactively identify and address contributory causes of human error, so that your organization can begin to transform from the pursuit of local causes of error to the enhancement of human reliability.

• A “core team” trained to understand why human error happens and how the risk of occurrence can be reduced.
• Identification of “Risk Influencing Factors” (RIFs) on four “live projects” by practical application of the ERR process.
• Implementation plans for addressing RIFs found.
• Action plans for:
  • Raising awareness of RIFs.
  • Development of an error vulnerability reporting system.
  • Empowerment of those who want to address RIFs.
  • Development of improved metrics.
  • Development of a continuing assessment program.

A two day introduction to VOC data collection and analysis for organizations that are interested in learning how VOC data can be used for their organization. Topics include customer segmentation, latent and stated needs, observational and inquiry-based data collection, prioritization, affinity techniques, Voice of the Customer Table and the Kano Model. This is a classroom-based training that provides an introduction to the concepts and tools for VOC, and allows students to apply the tools on a case study. This course can serve as an overall introduction to VOC concepts, but will not allow teams to apply these concepts in a customized manner in the context of their own projects.

The first two days of this course are identical to the 2-day course on collecting and analyzing VOC data. In the third day, participants learn how to translate the needs into CTQ measures and targets for process improvement and design, and how to prioritize the measures using QFD. Students will apply the tools on a case study.

In our experience, organizations get the greatest return from this course. It is intended for design or improvement teams that are planning VOC data collection for their projects. Project teams representing different processes, or design teams representing multiple product lines are some examples of groups that can attend. The course offers 3 days of classroom training on the same material covered in the 3-day course. However, this training is offered in three segments of one day each, separated by a 3-6 week interval. The second day of each two day session is devoted to working on the project under the facilitation of the instructor. In the first session, the students learn about VOC data collection and develop their own customized data collection plans. In the second session, students bring their collected data, and learn how to analyze their data to extract and prioritize needs. In the final session, students develop CTQ measures from their analyzed customer needs.

Optional consulting support is also available in the periods between the sessions for additional assistance in data collection and analysis if required.

The topics covered in the 3-day training are also covered in 1.5 days as part of the Measure step of Oriel's DMADV (Design for Six Sigma) training. An extended DFSS training program that includes a longer and more detailed VOC component is also available.

It is essential to the success of your business to listen and respond to the voice of your customer. Learn how to define customer value, get close to your customer, obtain market knowledge, and improve customer satisfaction.

Companies must continually improve to effectively meet ever-changing customer needs. Analysis of data for factual decision making is essential for your organization's continual improvement program. Generating the data for process performance may be easy how to correctly analyze it for factual decision making is what we will teach you. Further, we will show you how to recognize the connection between process data and key financial indicators.

Learn how processes behave and how they can be measured, and how process data can be translated into key financial indicators to drive up corporate performance. Understand the benefits of "statistical thinking" and how to use statistical tools to organize, display, and analyze process data. Minitab (statistical software) exercises and workshops make the course concepts easy to understand and apply to your organization.

Take your Six Sigma implementation to new levels using our process management methodology. A process management system supports your Six Sigma efforts by supporting and maintaining the gains created by improvement and design projects, and by providing direction for future improvement and design projects linked to your strategic objectives.

Process management is one of our three Six Sigma methodologies; it can help you manage process quality with a link to strategic objectives and transform your entire organization to operate based on Six Sigma principles. Customers will recognize consistent quality across your entire organization, not simply in isolated pockets of excellence.

Our seven step process management method is a systematic approach to developing and using a process management system. The method includes tools needed to document, measure, monitor, and control processes, and is focused on ongoing accountability for managing entire cross-functional processes to satisfy process goals.

As a project manager, are you able to effectively balance the weight of your responsibilities with the expectations of different stakeholders? If not, or if you'd like to do it more efficiently, then STAT-A-MATRIX can help. This three-day course, offered in partnership with Boston University's Corporate Education Center, will give you an overview of the project management concepts and principles that will enable you to administer the process in an optimal manner. An integrated case study provides students with a first-hand opportunity to practice the theories and concepts discussed in the course. This class is 100% compliant with the current Project Management Body of Knowledge (PMBOK®) from the Project Management Institute (PMI® ).

As a project manager, do you feel confident in your ability to effectively plan, execute, control, and close the projects that are assigned to you? If not, or if you'd like to learn to perform your job more easily, look no further-this five-day class from STAT-A-MATRIX, offered in partnership with Boston University's Corporate Education Center, will give you the background and tools you need to optimize your role in the project management process. Even better, this course will help you prepare for Project Management Professional® (PMI) certification from the Project Management Institute® (PMI).

A case study is threaded throughout the program and includes activities that enable participants to apply thelessons that they're learning. The curriculum is presented in dual fashion: PMItheories are presented and then augmented with examples from the course instructors' project management experiences. This combination of theoretical and practical gives students a more intensive presentation of the material, so that they can absorb-and retain-it more thoroughly.

Prerequisites
At least 2-4 years of experience working in a project manager role and leading a team, familiarity with and understanding of PMI® and the PMBOK® Guide, and/or interest in and sufficient experience (4,500 hours over 5 years) to take the PMI certification exam.

Now more than ever, it's vital to prevent failures and the excessive costs involved in fixing them. By identifying potential risks long before they're actually encountered, you can preserve the health of your organization's bottom line.

Are you unsure which process variables have an impact on the output of your process? Are there too many variables to address? If so, it’s time to consider a designed experiment. In this course, learn the fundamental concepts of widely used DOE methodologies in a logical and practical sequence. These concepts will help you gather valuable information about how process variables behave and interact with each other for significantly less cost.

Businesses are moving at warp speed—do you know how your processes compare to those of your competitors? If you want to really understand how your processes are performing, you need to conduct process analysis.

Learn how data behave and how to represent them graphically. Get started by understanding the normal distribution as a cornerstone in statistics theory, and how the application of statistical software can make process analysis more effective and efficient. 

Gain a basic working knowledge of the ins and outs of Minitab^TM  software.  Learn how to use Minitab^TM to streamline data analysis and support the statistical tools that you use in order to effectively assess your organization's processes.

This course is designed to give the participant a working understanding of the basic data collection and analytical tools used for problem solving and continuous process improvement. It will also introduce attendees to tools for organizing and analyzing information.

Are you frustrated that addressing perceived root causes does not really solve a problem? If so, consider regression analysis—a powerful tool to verify relationships between variables. Regression goes beyond plotting relationships on a graph; it actually measures the strength of the relationship, so that you can verify to what extent a process variable X impacts the process output variable Y.

Learn about various regression procedures and see how they can potentially help you with root cause verification. Discover how regression analysis can be applied to your organization's processes to solve problems and achieve greater efficiency.

Are you unsure what data you need to make informed, intelligent decisions about your organization’s processes? Having reliable data is vital for properly measuring processes. Understanding and correctly applying key data collection concepts will ensure that you implement cost-effective data collection practices within your organization.

Learn about different types of data.  Become adept at assessing processes to determine the most appropriate and cost-effective ways to collect data.  Pinpointed data collection will help you identify areas of improvement in order to lower costs and achieve higher efficiency in your organization.

You've collected informative data, but now what?  It’s nearly impossible to control processes—let along improve them—without the application of statistical tools. Statistical process control may seem intimidating, but it doesn’t have to be.  This course will help you understand the powerful statistical tools that are required, and be able to use them to make the most of your organizational processes.

Learn ways to control your processes and thus ensure that they meet established performance criteria. Discover different ways to plot data using control charts that are appropriate to the type of data you want to examine. Understand the different types of control charts.  Be able to determine which control charts are most appropriate in which situations and with which kinds of data sets.

Variation can (and does) occur anywhere, and professionals who are unaware of this are at a disadvantage when it comes to monitoring and measuring process performance. Precious time can be spent searching for causes of variation that are inherent to the process. Likewise, variation caused by assigned deviations from established performance criteria may remain undetected for a long time, resulting in costly repair and rework. This course is designed to help you avoid these common pitfalls of data analysis.

Don’t jeopardize your performance with a too-narrow focus. Organizations are often managed in functional units (e.g., sales, engineering, manufacturing, servicing, etc.). Because of this silo approach, problems occurring during the interactions of the various functions often cause people to stay focused on their own units rather than on the needs and wants of the end customer or the overall performance of the organization.

Learn how to effectively switch from a functional approach to a process approach, and how to stay focused on process interactions (handoffs), where most problems occur. Understand how processes behave by recognizing and measuring the critical variables that impact process performance.

Can you comprehend all of the questions related to process performance that require comparisons between two or more sets of data? (For example: How much difference is there between the cholesterol levels for patients on the new drug compared to those on the current drug?)  In this course we introduce methods by which two or more sets of data can be compared to determine whether or not there are significant differences between them. 

Hypothesis testing is imperative if you're going to use data to improve process performance.  This course explains hypothesis testing, its tools, and how to employ it in your process assessments and measurements.