TL 9000 Overview

TL 9000 defines a set of requirements and measurement metrics for suppliers of telecommunications systems hardware, software, and services.

Developed by the Quality Excellence for Suppliers of Telecommunications (QuEST) Forum, which is a consortium of leading telecom service providers and suppliers, it is both a quality management and a measurement system.

The TL 9000 Requirements and Measurements Handbooks

The TL 9000 Requirements Handbook builds on the ISO 9001 standard plus additional requirements that specifically address areas unique to telecom, such as network reliability, specialized service functions, and requirements to address communications between telecom service providers and suppliers.

• Version 5.0 of the Requirements Handbook became effective November 15, 2009.
• Version 4.0 is obsolete as of November 14, 2010.

The TL 9000 Measurements Handbook includes a set of performance measurements to guide progress and provide industry-comparable product and service quality performance levels. To ensure effectiveness and provide a performance baseline, TL 9000 enables registered organizations access to performance data and industry trend reports for benchmarking and tracking best practices.

Our experienced telecommunications industry consultants and trainers can help your organization comply with Release 5.0 of the TL 9000 Requirements and the upcoming Release 4.5 of the TL 9000 Measurements.

Why STAT-A-MATRIX?

In 1998, STAT-A-MATRIX partnered with the QuEST Forum as one of two original approved consulting and training providers to develop TL 9000 training materials. In addition, our experts actively participated in the QuEST Forum during the development of the actual TL 9000 requirements and measurements. Thus, clients who engage us can be assured that our guidance is aligned with the QuEST Forum's objectives.

Since then, we have delivered TL 9000 consulting and training globally for hundreds of companies, telecom suppliers, service providers, and major registrars. Our clients include Lucent, Verizon, AT&T, Alcatel, Motorola, Telenor Pakistan, Adtran, Sonus Networks, Complas, GNP Computers, Underwriters Laboratories' customers, Korean Standards Association (KSA), HKQAA, Comverse Network, and other service providers and suppliers.

Click here to learn more about our integrated TL 9000 implementation program.