TL 9000 Overview

STAT-A-MATRIX is one of the original two approved training developers and providers of TL 9000 QuEST Forum sanctioned training materials. Since we have worked with the QuEST Forum since 1999 as one of the original two approved training developers and providers of QuEST Forum sanctioned training materials, our offerings include QuEST forum sanctioned training courses. Thus clients who engage us can be assured that our guidance is aligned with the QuEST Forum’s intent relative to TL 9000 Requirements and Measurements.

TL 9000 is a telecommunications standard published by the Quality Excellence for Suppliers of Telecommunications (QuEST) Forum—a consortium of international telecommunications service providers and suppliers. The QuEST Forum is a unique partnership of suppliers and service providers whose mission is to foster continued improvements to the quality and reliability of telecommunications service. The Forum is committed to developing and maintaining a common set of quality system requirements for the telecommunications industry worldwide, including reportable performance-based measurements that allow organizations to see how they are performing relative to other companies in their industry.

TL 9000 includes all of the requirements of ISO 9001, with industry-specific requirements for hardware, software, services, and measurements. The goal of these added requirements is continual improvement in the telecommunications industry, resulting in potential cost savings for suppliers and service providers, and improved service to end users of telecommunications services. TL 9000 is published in two volumes: TL 9000 Requirements Handbook and TL 9000 Measurements Handbook.

TL 9000 is a common set of requirements and measurements for the telecommunications industry. The emphasis of the standard is on continual improvement and two-way customer communication. Service providers and some large providers are making TL 9000 registration mandatory. STAT-A-MATRIX experts who helped develop the original standard and QuEST Forum sanctioned training materials are available to provide training and consulting to assist your organization in complying with the newest releases of the TL 9000 handbooks before time runs out.

Our Integrated TL 9000 Implementation Program is a full turn key approach aimed at helping organizations achieve TL 9000 registration within one year. Our approach combines the elements of upfront planning, TL 9000 training and follow-up consultation to ensure effective knowledge transfer and successful implementation efforts throughout the project. The intent is to not only assist in your registration efforts, but to also use the TL 9000 implementation to help focus on opportunities to reduce costs, increase efficiencies and reduce cycle time. In addition, our significant expertise with other quality methods enables us to help you harmonize your TL 9000 approach with programs such as Six Sigma and Lean. The result gives your organization a larger cadre of tools to enhance the value of your TL 9000 management system. Click here to learn more about our Integrated TL 9000 Implementation Program.