STAT-A-MATRIX is one of the original two
approved training developers and providers of TL 9000 QuEST Forum sanctioned
training materials. Since we have worked with the QuEST Forum since
1999 as one of the original two approved training developers and providers
of QuEST Forum sanctioned training materials, our offerings include
QuEST forum sanctioned training courses. Thus clients who engage us
can be assured that our guidance is aligned with the QuEST Forum’s
intent relative to TL 9000 Requirements and Measurements.
TL 9000 is a telecommunications standard
published by the Quality Excellence for Suppliers of Telecommunications
(QuEST) Forum—a consortium of international telecommunications
service providers and suppliers. The QuEST Forum is a unique partnership
of suppliers and service providers whose mission is to foster continued
improvements to the quality and reliability of telecommunications service.
The Forum is committed to developing and maintaining a common set of
quality system requirements for the telecommunications industry worldwide,
including reportable performance-based measurements that allow organizations
to see how they are performing relative to other companies in their
industry.
TL 9000 includes all of the requirements of ISO
9001, with industry-specific requirements for hardware, software,
services, and measurements. The goal of these added requirements is
continual improvement in the telecommunications industry, resulting
in potential cost savings for suppliers and service providers, and improved
service to end users of telecommunications services. TL 9000 is published
in two volumes: TL 9000 Requirements Handbook and TL 9000 Measurements
Handbook.
TL 9000 is a common set of requirements and measurements
for the telecommunications industry. The emphasis of the standard is
on continual improvement and two-way customer communication. Service
providers and some large providers are making TL 9000 registration mandatory.
STAT-A-MATRIX experts who helped develop the original standard and QuEST
Forum sanctioned training materials are available to provide training
and consulting to assist your organization in complying with the newest
releases of the TL 9000 handbooks before time runs out.
Our Integrated TL 9000 Implementation Program
is a full turn key approach aimed at helping organizations achieve TL
9000 registration within one year. Our approach combines the elements
of upfront planning, TL 9000 training and follow-up consultation to
ensure effective knowledge transfer and successful implementation efforts
throughout the project. The intent is to not only assist in your registration
efforts, but to also use the TL 9000 implementation to help focus on
opportunities to reduce costs, increase efficiencies and reduce cycle
time. In addition, our significant expertise with other quality methods
enables us to help you harmonize your TL 9000 approach with programs
such as Six Sigma and Lean. The result gives your organization a larger
cadre of tools to enhance the value of your TL 9000 management system.
Click here to learn more about our
Integrated TL 9000 Implementation Program.