Payment and Purchase Orders
Personal checks, company checks, Visa, American
Express, Mastercard, and purchase orders are
all accepted. We prefer that bookstores prepay
for their orders. All international orders must
be prepaid in US Currency. Prices and product
availability are subject to change without notice.
If a Return Is Necessary
Bookstores: Please see separate cover for Return Policy for Booksellers.
Call 1-800-669-8326 for a return authorization
number and return address. Items received in
clean, saleable condition may be returned for
full credit up to 30 days following the invoice
date unless otherwise stipulated. Items received
31-60 days from the invoice date will be subject
to a ten percent restocking fee. Some returns
may require recalculation of the volume discount
applied to the original order. Unauthorized
returns will not be accepted.
In the case of a return, we will credit your
original payment method or credit your account,
less shipping and handling charges. Products
returned in unsaleable condition will not receive
credit. Please pack items for the return carefully.
Determination of damage is soley at the discretion
of Oriel Incorporated. We suggest you ship returns
via a traceable and insurable method.
Shipping
In most case we will ship your items via UPS
ground service. Overnight, two-day, and three-day
shipping services are available at an additional
charge. Most orders are shipped within two business
days.
Items Damaged in Shipping
Because we ship FOB ORIGIN, your claims for
items damaged in shipping must be made with
the shipping agent (normally UPS). Report any
discrepancy (missing or damaged boxes) to the
carrier that delivered to you. Note the damage
or shortage on all delivery receipts and sign
only for the material actually delivered. If
you notice any concealed damage, you must save
all boxes and packaging material and notify
the carrier. We will be glad to provide you
with claim information.
Defective Items
Defective items will be replaced at no extra
charge to you. Call us at 1-800-669-8326.
Sales Taxes
Sales tax will be added to all books and CDs for the following states: AZ, CA, GA, NJ, OH, WI. We reserve the right to charge sales tax for other states.
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