(3rd Edition) This handbook is the foremost resource on teamwork for both leaders and team members. Having sold over 1,000,000 copies of the first editions, the third edition offers new tools and strategies to help teams work well together. Organizations using teams to improve efficiency and better serve customers will find information on how to start quality initiatives such as Six Sigma or Lean. The third edition includes a brief description of the Six Sigma improvement method DMAIC, and also highlights the methods and strategies that are useful in Lean.

Topics include:

• The Process Excellence Approach to Management
• Using Teams to Meet Today's Challenges
• Team Roles and Responsibilities
• Doing Work in Teams
• Teams Using Tools to Solve Problems
• Building an Improvement Plan
• Learning to Work Together
• Dealing with Conflict
• Advanced Tools and Techniques

Book purchasers will be able to download electronic versions of forms and templates found in the book!

"For me it"s much more than just a book. It's a valuable reference that can be used at any stage of a team's growth and development. The updates that are included in this revision help the book keep current with what is currently happening in the industry. Read this book cover to cover once; you will reference it over and over forever.?
Eugene Taylor
Industrial Engineer
Boeing Navigator

What's New In Each Chapter
Introduction: Provides information on the context teams need to be successful. Organizations using teams to improve efficiency and better serve customers will find information on how to start quality initiatives such as Six Sigma or Lean.
Chapter 1: Contains new information on different types of teams, and new tools and strategies for leading change.
Chapter 2: Features new information on the roles of the Sponsor, Coach, Team Leader, and Team Members during the various stages of the team's work.
Chapter 3: Several new tools have been added to this chapter to help teams work well together; affinity diagrams, prioritization matrixes, effort/impact grids, new planning tools, and additional information on effective presentations.
Chapter 4: Includes information on the scientific approach and tools teams use to solve problems and improve processes. Failure Modes and Effects Analysis (FMEA) has been added, plus additional information on creating storyboard presentations.
Chapter 5: Contains a brief description of the Six Sigma improvement method DMAIC, and also highlights the methods and strategies that are useful in Lean. You will also find a new strategy for using designed experiments to identify and control sources of process variation.
Chapter 6: The stages of team growth and the recipe for a successful team, favorites in earlier editions, are still in Chapter 6. You will also find augmented tips and questions that need to be addressed at each stage of the team's work.
Chapter 7: Information on common team problems and solutions, groupthink, and managing conflict remain in Chapter 7.
Chapter 8: Completely new chapter includes tools and techniques that go beyond the basics such as creativity tools, force-field analysis, and information to help leaders manage project pipelines.

The Team^® is a registered trademark of Oriel Incorporated.

ISBN: 1-884731-26-0