Don’t jeopardize your performance with a too-narrow focus.  Organizations are often managed in functional units (e.g., sales, engineering, manufacturing, servicing, etc.). Because of this silo approach, problems occurring during the interactions of the various functions often cause people to stay focused on their own units rather than on the needs and wants of the end customer or the overall performance of the organization.   

Learn how to effectively switch from a functional approach to a process approach, and how to stay focused on process interactions (handoffs), where most problems occur. Understand how processes behave by recognizing and measuring the critical variables that impact process performance. 

Are you unsure what data you need to make informed, intelligent decisions about your organization’s processes? Having reliable data is vital for properly measuring processes. Understanding and correctly applying key data collection concepts will ensure that you implement cost-effective data collection practices within your organization.

Learn about different types of data.  Become adept at assessing processes to determine the most appropriate and cost-effective ways to collect data.  Pinpointed data collection will help you identify areas of improvement in order to lower costs and achieve higher efficiency in your organization.

Who Should Attend

Managers and professionals engaged in collecting and analyzing process data in order to improve the effectiveness and efficiency of their organization’s processes, as well as associated quality, laboratory, and inspection professionals, and manufacturing, process, and industrial personnel. Also valuable for anyone involved in a Lean and/or Six Sigma deployment.

This course requires the use of Minitab^TM statistical software; attendees are responsible for bringing laptops with Minitab^TM 15 to the class.

CEUs: 4.0
Number of Days: 5

Take both course and save $100.00