Don’t jeopardize your performance with a too-narrow focus. Organizations are often managed in functional units (e.g., sales, engineering, manufacturing, servicing, etc.). Because of this silo approach, problems occurring during the interactions of the various functions often cause people to stay focused on their own units rather than on the needs and wants of the end customer or the overall performance of the organization.

Learn how to effectively switch from a functional approach to a process approach, and how to stay focused on process interactions (handoffs), where most problems occur. Understand how processes behave by recognizing and measuring the critical variables that impact process performance.

Course Objectives

• Understand processes and how they behave.
• Recognize the variables that impact process performance.
• Learn ways to monitor and measure process effectiveness and efficiency.
• Use Excel templates to calculate process performance metrics.
• Learn how to construct detailed process maps and understand how they can help monitor and measure processes.
• Learn how value stream maps help in identifying process waste.
• Recognize the value of statistical tools in monitoring and measuring process performance.
• Understand how process measurements impact financial performance.

Topics

• The process approach and its benefits
• Types of processes (e.g., core processes and enabling processes)
• High-level process mapping (supplier – input – process – output – customer)
• Critical process variables and how to monitor and measure them
• Process metrics: process yield, process capability (e.g., Cpk), sigma quality level
• Other key process measurements (e.g., cycle time, overall equipment effectiveness)
• Applicable mapping tools (value stream mapping and detailed process mapping)
• Applicable statistical tools (e.g., time plots, frequency plots, control charts, scatter plots)
• How process measurements impact financial performance

Who Should Attend

Managers and professionals engaged in improving the effectiveness and efficiency of their organization’s processes, as well as related quality professionals, operations analysts, and manufacturing, process, and industrial engineers. Also valuable for anyone involved in a Lean and/or Six Sigma deployment.

This course requires the use of Microsoft Excel; attendees are responsible for bringing laptops with Microsoft Excel software to the class.

CEUs: 1.5
Number of Days: 2