Our Master Black Belts will provide your Six Sigma team members with the essential skills needed for successful DMAIC projects. Not only will you learn the tools and techniques in the DMAIC method, but it also includes facilitation topics and the ability to work on actual projects.

Course Objectives

• Understand what Six Sigma is and why it is relevant to
process improvement.
• Understand how the process improvement method (DMAIC) relates to the other Six Sigma methodologies (DMADV and process management).
• Learn the steps in the DMAIC method along with the
associated tools and techniques.
• Learn essential team skills including team and
meeting roles, communication and decision making.

Topics

• Introduction to Six Sigma
• Process improvement design and process
management methodologies
• The DMAIC methodology, outputs and tools of each step
• Project roles and responsibilities
• DEFINE: team charter, critical to quality characteristics from your customer's perspective (CTQs), and a high level map of the process under study
• MEASURE: data collection, operational definitions, measurement systems, types of variation and appropriate responses, data analysis over time (control charts and time plots), data patterns not related to time (Pareto charts, frequency plots), process sigma calculations, process maps, and process analysis
• ANALYZE: identification of root causes (focused problem statements, 5 why's, cause-and-effect diagrams), and verification of root causes with data (scatter plots, stratified frequency plots)
• IMPROVE: development, piloting and full implementation of solutions (creativity techniques and prioritization matrices) that address root causes and the use data to evaluate your solutions and the plans used to carry them out
• CONTROL: maintaining the gains by standardizing work methods or processes, anticipating future improvements and preserving the project lessons
• Storyboard project presentations
• Meeting processes and techniques
• Communication skills
• Methods for decision making
• Team stages, facilitation, group dynamics, conflict

Who Should Attend

This comprehensive course is intended for intact teams with team leaders, although individual team members can also participate. Designed for those needing more intensive training in Six Sigma tools and those who may act as team leaders on smaller projects.

CEUs: 8.0
Number of Days: 10