Reducing Human Error Overview

STAT-A-MATRIX offers a range of consulting and training services for organizations that want to find out more about how human error might affect their activities, including what options exist to address it.

Error Risk Reduction or ERR, is a strategic and methodological approach to enhancing the reliability of human activities of organizations. It is founded on the systematic identification and removal or reduction of risk influencing factors (RIFs) which trigger or amplify natural human vulnerabilities.

ERR can be applied to most kinds of organizations, small or large. Changes needed to achieve opportunities for reliability improvement tend not to be capital-intensive and seldom take long to implement. Once the principles are understood, ERR is generally popular with those most closely affected because it removes sources of frustration, as well as gaining corporate benefits of cost and service improvement.

ERR concepts and methodologies are distinct from, and complementary to, continuous improvement disciplines such Six-Sigma and Lean. ERR proactively removes causes of errors, even those that have yet to occur.

The Error Risk Survey (ERS) provides organizations with a powerful means of gauging their vulnerability to human error and how effectively they are addressing it. It asks those who carry out activities some revealing questions about their work and observations. These “tip of the iceberg” indicators can describe the current situation, show improvements, and make comparisons within the organization, or externally.

The ERS is provided free of charge to organizations that want to know if they are doing enough to achieve reliable human performance and gain competitive edge over those not addressing human error effectively.

To use ERS, one coordinator from each organization needs to set up a survey account and invite colleagues within the organization to participate in the survey. The ERS system will help you set up the survey account, invite participants, and track their progress. Detailed results from the survey will be available to each participating organization after several weeks.

Ready to get started? Set up a free survey account here.

Already have a survey account? Log in here.