Process Management Consulting Services

Our Process Management Consultants collaborate with clients to ensure that their organization’s processes positively impact critical business drivers. STAT-A-MATRIX’s consultants guide customers in designing, deploying, monitoring and improving processes using systematic process management methodology and toolkit that is completely integrated with Six Sigma and other process improvement models. Our consultants are skilled in using our methods in a customized and pragmatic way that fits the client’s culture and needs. We bring proven track records and expertise in leading process management, quality improvement, and measurement and monitoring activities in both small and large organizations.

Our consultants have years of experience in process-based thinking and in facilitation, training and mentoring skills. All possess exceptional analytical, oral, and written skills. Each is chosen for their ability to lead, work with teams and understand team dynamics.

STAT-A-MATRIX’s consultants are on the leading edge of methodological advances in the field of process management, and in illustrating the practical relevance of these through case studies and applied examples. Our goal is to disseminate best practice, and to enhance our clients’ learning through a mixture of concepts, individual applications, best practices and learning from the experience of others.

How Do We Do It?

Initially, we work with the management in client organizations to identify the most important business drivers. We can carry out a market analysis if required to better understand the contributors to customer satisfaction, market share and profitability. We then identify the key organizational processes, and perform an analysis to determine the potential impact that each process has on the company’s bottom line. We then develop a plan to monitor and evaluate the performance of these processes. In addition, recommendations for improvement are developed and areas for improvement are prioritized.

Based on the improvement opportunities identified, our Six Sigma and Lean teams can work with selected teams to realize quick improvements to performance. We can assist with individual project coaching, or a full scale deployment, supported by our improvement methodologies and toolkits.

Finally, our hands-on assistance continues with training employees on the use of selected process management tools through workshops and presentations. This is intended to introduce our techniques to employees so that they understand the critical nature of process management. This will also help to achieve the cultural changes needed to improve and sustain processes after the completion of our work.

Summary

STAT-A-MATRIX process management consultants will:

• Provide guidance and thought leadership on the practical implementation and institutionalization of organization-wide process management.
• Work directly with senior managers and team members to set achievable goals and priorities for process management.
• Manage the client relationship and ensure client satisfaction.